You may cancel or change your reservation within 30 days of your trip. Cancellations prior to 30 days are subject to a 10% administration fee. We require payment in full at the time of your booking.
All reservations are transferrable (i.e., you can re-sell or give your spot to someone else). If you can’t make it and find someone to take your spot, great! Please let us know 24 hours before your trip if someone else will be taking your spot. You are responsible for reimbursement from the person taking your place, we will not issue you a refund.
Please make sure that you have read through our Details & FAQ Page and our Minimum Guest Policy (below) before placing your order. We put this in multiple spots throughout the booking process, so please don’t call and say you did not see it. Failure to read our policies before booking is not our fault. We recommend purchasing trip insurance for your trip through any number of reputable insurance agencies.
Double check the email confirmation to make sure that all of your contact and reservation information is correct. Please read thru all of the information below the reservation portion of the email as well as fully read thru our FAQ and Minimum Guest Policy before making your reservation. We cannot stress this enough.
Thank you for understanding.
We are at the mercy of Mother Nature and CDOT, and occasionally Red Mountain (North of Silverton) and/or Molas & Coal Bank passes (South of Silverton) close due to avalanche conditions and block access to our location. Red Mountain is usually the first pass to close, so if you’re coming from Telluride or somewhere North, we recommend staying in Silverton the night before your trip if there has been significant snowfall the week prior.
If Red Mountain is closed, but Molas & Coal Bank are open, YOU ARE STILL EXPECTED TO BE THERE AT 9AM! Driving from Telluride to us thru Durango takes approx. 3 hours in good conditions.
If both Red Mountain and Molas Passes are closed, we won’t be running cats that day and will issue you a refund or rebook your trip at no cost.
We require a minimum of 5 people per cat to run a trip. We burn a lot of fuel running cats up and down the mountain, so we require at least 5 people per cat to make it worth the fuel costs.
If there are less than 5 people signed up on that day, we do not run a trip. If we do not meet our trip minimum on the day you have signed up, you can either reschedule or we will issue you a refund.